Please review the pricing and functionality for the available AWS Support options and select a plan using the buttons below, or learn more about AWS Support.
For AWS Enterprise Support please contact us.
Basic |
Developer |
Business |
Enterprise |
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Customer service 24x7x365 |
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Documentation, white papers, best-practice guides |
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4 checks |
4 checks |
41 checks |
41 checks |
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Support for Health Checks |
Email (local business hours) |
Phone, chat, email, live screen sharing (24/7) |
Phone, chat, email, live screen sharing, TAM (24/7) |
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Primary case handling |
Technical Customer Service Associate |
Cloud Support Associate |
Cloud Support Engineer |
Sr. Cloud Support Engineer |
| Users who can create technical support cases | 1 |
Unlimited (IAM supported) |
Unlimited (IAM supported) |
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<12 hours |
<1 hour |
<15 minutes |
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Architecture support |
Building blocks |
Use-case guidance |
Application architecture |
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Contact us for pricing |
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Direct access to a Technical Account Manager (TAM) |
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| Pricing | Included | $49/month | Greater of $100 - or -
Pricing example
For $85K in monthly AWS usage:
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Greater of $15,000 - or -
Pricing example
For $1.2M in monthly AWS usage:
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