AI/ML and generative AI for Telecom
Discover how communications service providers can benefit from the power of artificial intelligence (AI), machine learning (ML) and generative AI on AWS to transform telcos, digitize industries and reimagine consumer experiences.
Realizing the potential of generative AI for Telcos
Generative AI took the world by storm and for telcos there are both great opportunities and risks. In this market study we asked CSPs about these opportunities and concerns.
Realizing the potential for generative AI for telcos
Sameer Vuyyuru, Head of WW business development for CSP's, AWS, delivers the keynote at MWC23 Las Vegas.
Customer testimonials
How Cox Communications improved complex resolution issues for their customers using Amazon Bedrock
Liberty Latin America drive better customer insight and experience using generative AI.
Deutsche Telekom enhance customer service with AWS generative AI
How Salesforce and AWS can help telcos drive down costs and enhance their operations with
generative AI.
Where generative AI can add value to Telcos
Enhance
Customer Experience
- Forcast the needs of customers
- Suggest retention offers
- Personalize recommendations via a connected customer journey
- Enhance the smart home and wellness experience
Boost
employee productivity
- Automate RFx response
- Provide training and support for employees and field technicians
- Automate code generation, debugging, and testing
Creativity and
content creation
- Create marketing content for various channels (including copy generation)
- Generating tailored marketing messages and content based on customer information
Improve
business operations
- Smart planning, deployment and troubleshooting of networks
- Discovery of revenue leakages
- Summarizing customer support chats
Resources
Watch and read our telecom specific webinar, reports and blogs looking at the potential of generative AI for telcos.
Generative AI in the telco industry: Three waves of adoption
Anticipated growth is in adoption of generative AI is substantial. In fact, our own survey of telco leaders, facilitated with Altman Solon, found that adoption of generative AI use cases will grow from the current 19% adoption to 48% within the next two years.
How generative AI will transform the telco industry – and where it won't
Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS discusses generative AI’s potential for telcos.
Generative AI for Telcos: taking customer experience and productivity to the next level
In this blog post Chris Featherston, Data and AI/ML telecom lead, AWS discusses generative AI - the top new technology that CEOs believe will significantly impact their industry over the next three years
Unlocking the potential of generative AI for telcos and CPS
AWS experts and Michael Carroll, Editor of Mobile World Live discuss unlocking generative AI for telcos in this webinar.
Watch here »
Generative AI for Telecom
In this blog post Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS, discusses how generative AI now and in the future will impact telcos.
Read here »
Get started with select AWS services
Get started
Leading telcos are already using AWS. Contact our experts to start your
journey today.